Customer Engine

For independent trades

Your customers now expect a price and a date online, the way the national firms sell. We help you offer the same on your own website, with you approving every price.

See one job, start to finish How we work

Why we exist

Customers expect a price and a date. Most trades can only offer a call back.

A national firm

Book online, at a fixed price.

  • A few questions on the website
  • A clear price for the job
  • A date before you leave the page

A typical independent

Fill in the form. Wait.

Then a call back, a visit and a quote that arrives days later.

Independent trades know the work and the area. What they lack is the front door. Customer Engine builds that front door.

Our approach

Built for the trade, not around it.

The software does the asking, collecting and preparing. The decisions that need a professional stay with you.

  • Your name, your website

    Customers start on your own service page and deal with your business. We work behind your brand, not in front of it.

  • You approve every price

    Nothing reaches your customer until you've reviewed it. You set the price, the date and when a visit is needed.

  • Professional checks stay professional

    Safety and technical checks are flagged for you, never guessed from a photo or decided by software.

  • Shaped by trades who use it

    We start with one trade, talk to the people doing the work, and build only what earns its place in their week.

Our first product

Customer Engine Trade

From first enquiry to accepted offer. Without arranging a call or a site visit.

  1. Guided enquiry Your customer answers a few questions and sends the photos you need.
  2. Indicative offer Trade prepares a price and an installation slot from the job.
  3. Your review You check the job, ask for more if you need it, and approve.
  4. Accepted online Your customer accepts. The date is in the diary.
See how Trade works

Starting with home EV charger installers

Where we are

Early, and building with trades, not for them.

  1. Now

    Asking installers

    Trade is a prototype, shown end to end in a short film of one job. We're asking EV installers whether they'd offer it to their customers.

  2. Next

    A small pilot

    A few installers route real enquiries through Trade, approving every price, so we learn from real jobs rather than guesses.

  3. Later

    More trades

    Electricians, heating, solar and beyond, in the order trades tell us they need it.

About us

World-class technology, made for small businesses.

Customer Engine is a UK company. We make the kind of technology big companies rely on available to small businesses, starting with the trades.

Get in touch

info@customer-engine.co.uk

Tell us how quoting works for you today, whether or not Trade is a fit. We reply to every message.

Install EV chargers?

Tell us if you'd use Trade

Questions

Straight answers.

What's the difference between Customer Engine and Trade?

Customer Engine is the company. Trade is our first product: it takes a customer from enquiry to an accepted offer on a trade business's own website.

Can I use Trade today?

Not yet. Trade is a prototype, and we're talking to installers now so the first version fits how they actually quote. Tell us if you'd try it.

Do my customers deal with you?

No. Your customer starts on your website and deals with your business. Trade guides them on your behalf, and every offer comes from you.

My trade isn't EV charging. Is this for me?

Possibly. We're starting with home EV charger installation because the jobs are similar enough to price from photos and answers. If your work is different, email us. It shapes what we build next.